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Warbyparker.com Website Review & Ratings + Warby Parker Coupons

Warby Parker: Products & Services

Warby Parker is an American optics producer which specializes in both sunglasses and optical glasses. The company has a unique strategy as it donates a pair of optical glasses for every pair sold even if the customer bought sunglasses. Another interesting service that Warby Parker offers is the fact that it can send each customer 5 pairs of glasses to try completely free. Although each model comes in one size only, there is a wide variety of models to choose from. One important aspect is that bifocals are not available. The following categories of glasses are sold on the website:

Warby Parker: Company Background

Warby Parker was founded by David Gilboa, Neil Blumenthal, Andrew Hunt and Jeffrey Raider, three business school students. The company's headquarters are on 295 Lafayette Street, Suite 501, New York, 10012. The e-store was launched in February 2010 and sold 20,000 pairs of glasses in the first year. In order to cut costs, Warby Parker buys cellulose acetate for the frames from Italy and then produces the actual frames in China, in the same facilities the large well-known companies use.

Warby Parker: Customer Feedback & Reviews

Customers are delighted with Warby Parker's glasses and the responsive customer service. What people are amazed by is the company's ability to produce stylish, low-priced glasses at the best quality one can get. Below are some clients' opinions:

  • "Incredible experience! Warby Parker is such an awesome company that it kind of blows my mind. You can try 5 pairs at home 100% free (not even shipping costs to and from are charged!) OR stop into this Soho showroom and try on any pair in person before ordering at one of their computer stations in the showroom. This makes the shopping experience ridiculously easy. The frame selection is huge and they have a lot of styles that most other eyeglass places don't. The staff was super helpful and friendly and the prices are super low." (Source)
  • "Objectively, I have nothing bad to say about Warby Parker. The customer service was great. The price is great and does not at all reflect the quality of the glasses. I'm actually really impressed by the quality." (Source)

Not only the average customer is pleased, but also editors: "Easy, free, and eye-opening! Thanks Warby Parker, this experience was truly delightful!", "Frankly, I think I'll only be buying glasses from these guys from now on".

Warby Parker: Business Credibility & Trustworthiness

Although the company doesn't have accreditation or rating given by the Better Business Bureau, that doesn't mean that it doesn't have credibility. Despite being a young business in a market where reputation is all what matters, Warby Parker has been featured in magazines such as Vogue and GQ. In addition, even the New York Times and CNNMoney wrote about the company.

Warby Parker: Website Popularity & Google Ranking

Warby Parker's site has become quite popular. According to the Alexa analytics service, the company's site has a global traffic rank of 25,782 and a United States rank of 8,963. Moreover, Google gives it a Page Rank of 6. Another trusted ranking site, Compete, states that Warby Parker's e-store has 77,418 unique monthly visitors from the United States and a traffic rank of 25,340.

Warby Parker: Social Media Presence

Warby Parker may be a fairly new optics company but its social media presence is better than some of its rivals'. The company has 83,680 likes on its Facebook page and 25,459 followers on Twitter. In addition, tweets are often sent and they now reached a number of 13,924. Few posts can be found on Warby Parker's Google+ account. Nevertheless, the company is also present on YouTube, on which it has 153 subscribers, 129,524 video views and 6 uploaded videos. The company has a blog that is frequently updated, every few days and sometimes even every day.

Warby Parker: Website Security & Safety

Warby Parker's site uses secure (https) connection on all pages which collect payment information. To be more precise, 128-bit Secure Socket Layer encryption is responsible for the website's security. Besides, the e-store is listed as non-suspicious by Google Safe Browsing. This service ensures that the site hasn't hosted malicious software over the last 90 days and that it hasn't functioned as an intermediary of infection of other sites.

Warby Parker: Pricing & Packages

Warby Parker charges $95 for every pair of optical glasses, including prescription lenses. Moreover, sunglasses with polarized lenses are also $95. There is the possibility to order sunglasses with polarized prescription lenses for only $150. The Home Try-On program is free but a credit card is required and $1 authorization is made just perform a validity check but this dollar is not actually charged. Taking into account that a pair of optical glasses is donated for every pair bought, it is safe to say that this company has the best prices.

Warby Parker: Shipping Rates & Policies

Warby Parker ships only to the United States and uses UPS. One key advantage that this company has over many others is that it offers free shipping within the contiguous US and a $15 flat rate for shipping to Hawaii, Alaska and Puerto Rico. Free shipping is also provided for the Home Try-On program.

Warby Parker: Payment Methods Accepted

Warby Parker accepts the following cards: Visa, MasterCard, Discover and American Express. Flex Spending or Health Savings Account cards can also be used as long as they are affiliated with a major credit card. In addition, debit cards cannot be used for the Home Try-On service. No alternative payment methods such as PayPal and BillMeLater are accepted at the moment.

Warby Parker: Returns, Refunds & Exchange Policy

Warby Parker accepts returns within 30 days of the delivery date. Free return shipping is offered within the contiguous United States. Furthermore, based on the no-scratch guarantee for lenses, scratched lenses are replaced for free for the first year. Prescription lenses can be replaced at any time for $100 for sun lenses, $50 for optical lenses and $80 for ultra-thin 1.67 high-index lenses. In the case when a customer outside the continental US wants an exchange, the outbound shipping fees will be the company's responsibility, although return shipping of the original pair will be paid by the client.

Warby Parker: Product images & screenshots
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